We believe so strongly in the quality of our recruiting services and the results we get that we offer refunds for those services as outlined in the section below. And, more excitingly, we offer an industry-leading one-year guarantee for anyone we place in your firm. (See the section below for more details on that.)
For all of our consulting services, however, our billing practices are closely aligned with performance. In other words, by the time we’re charging your credit card, we’ve already allocated resources on our end to perform those services – whether you chose to utilize those resources or not. Consequently, it is not our usual practice to issue any refunds once a payment has been collected. With that said, we will issue a full refund or credit to any client as a result of a billing error or other accounting discrepancy, on a case by case basis.
If you engage in our recruiting services, only to (a) ultimately decide that no acceptable applicant can be found, (b) remove the hiring requirement for this contracted-for position, or (c) decide not to complete the recruiting process for any reason, we will refund 75% of the portion of your fee specifically allocated to said recruiting services. Just remember that no portion of your fees related to our consulting services is ever deemed refundable. (See above.)
The SLFR Guarantee: As long as you play “all in” with our process – especially the Defining Success and onboarding portions of said process – then any hire we recruit for you comes with an industry-leading one-year guarantee! That’s right. We’re so confident that no one does what we do as well as we do it, that if the working relationship between you and your new hire is terminated within one year of the employee’s hire date, we’ll recruit a replacement free of charge and provide onboarding services for said replacement as well.
For more details on the SLFR Guarantee, see the Recruiting section in our Terms of Service Agreement.
To the degree any part of our relationship involves services provided by third parties outside of our control, it is important to remember that said providers have their own separate and independent refund and return policies. We, therefore, have no responsibility or liability for payments made directly to third-party providers. Nonetheless, we seek to protect the integrity of our process and services and welcome any feedback about these providers.
Changes to our Refund Policy
If we decide to change our refund policy, we will post those changes on this page.